Privacy Policy

Last updated: (26/04/2026)

Your privacy matters. This Privacy Policy explains how personal information is collected, used, and protected when you visit this website or get in touch to enquire about services.

This website is operated by Shepperton Massage & Pilates (“we”, “us”, “our”).  If you have any questions about this policy or how your data is handled, please contact us via the details below.

We only collect information that is necessary to run the business and respond to enquiries.

This may include:

• • Name
  • Email address
  • Phone number
  • Information you choose to include in a contact or booking form
  • Basic technical data such as IP address, browser type, and device (via cookies and analytics)

If you become a client, additional personal or health-related information may be collected separately and handled in line with professional and legal requirements. This information is not collected through this website.

Your information is used only for legitimate business purposes, including:

• • Responding to enquiries
  • Managing bookings or appointments
  • Providing services you have requested
  • Improving website performance and user experience
  • Complying with legal or professional obligations

We do not sell, rent, or trade your personal data.

Under UK GDPR, we rely on the following lawful bases:

• • Consent – when you submit a contact or enquiry form
  • Legitimate interests – to respond to enquiries and run the business
  • Legal obligation – where record-keeping is required

You can withdraw consent at any time by getting in touch.

This website may use cookies and similar technologies to:

• • Ensure the site works properly
  • Understand how visitors use the site
  • Improve content and usability
  • Cookies may include analytics tools such as Google Analytics. These collect anonymous, aggregated data and do not personally identify you.

You can control or disable cookies through your browser settings.

When you submit a form on this website:

• • The information is sent securely
  • It is used only to respond to your enquiry

Spam protection tools (such as Google reCAPTCHA) may be used to prevent misuse of forms. These services may collect technical data in accordance with their own privacy policies.

Reasonable measures are taken to keep your information secure, including:

• • Secure website hosting
  • Password-protected systems
  • Limited access to personal data

Data is kept only for as long as necessary and is not stored indefinitely.

Your personal data will not be shared with third parties except where:

• • Required by law
  • Necessary to deliver services you have requested
  • Used by trusted service providers (e.g. website hosting or analytics), who are GDPR-compliant

You have the right to:

• • Request access to the personal data held about you
  • Request correction of inaccurate information
  • Request deletion of your data where appropriate
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise these rights, please get in touch via the contact details below.

This website may include links to third-party websites.  We are not responsible for their content or privacy practices.  Please check their privacy policies separately.

This policy may be updated from time to time to reflect legal or business changes.  The most recent version will always be published on this page.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

muna@sheppertonmassagepilates.co.uk